itsumo means “always” in Japanese. 

This name of the service (and our company) 
We are now building a space where someone is always there to pay attention to and answer one’s questions. 

The word has been found by a linguist as easy to pronounce and phonetically warm for people of any mother tongue. 

The service is named in Japan “itsumo kokode” (always here”) due to trademark reasons, it is provided as “itsumo” internationally, as is the company name.